Volkswagen Roadside Assistance
Roadside Assist - We've got your back
No matter where you are or what time of day it is, Volkswagen Roadside Assist is available to give you a hand. We're only a call away.
Every new Volkswagen owner receives roadside assist (Volkswagen Assist) membership - 12 months for petrol, diesel, plug-in hybrid and eTransporter vehicles or 24 months for other electric vehicles.
We provide 24-hour roadside assistance, emergency accommodation, car rental and towing as well as property assistance. Our additional benefits include flat batteries, emergency fuel, flat tyres, lost or locked keys, bogged vehicle, taxi and legal or medical advice.
Roadside Assistance under your Volkswagen Assist or Volkswagen Service Initiated Roadside Assistance (SIRA) membership is provided by 365 Assistance Pty Ltd ABN 59 160 076 200 trading as ‘365 Assistance’ (‘365’). Whenever you request roadside vehicle assistance under your membership, you will be making that request to 365 Assistance, who will provide the services on the terms and conditions set out below. The terms and conditions contain exclusions and limitations.
Volkswagen Roadside Assistance
Service Initiated
Roadside Assistance (SIRA)
If you perform a Scheduled Service for your Volkswagen at an Authorised Volkswagen Dealer, you will receive up to 12 months of Service Initiated Roadside Assistance (SIRA) membership for petrol, diesel, plug-in hybrid and eTransporter vehicles, or up to 24 months for other electric vehicles, commencing from the date of the Scheduled Service.
Volkswagen Roadside Assistance number
If you need a hand with a flat tyre or breakdown, just call us on:
1800 637 181
Don't worry, you won't need to provide a policy number, just have your VIN on hand.
I’ve had an accident. What do I do?
In the event of a road accident, there are a number of steps you should follow to protect yourself, your vehicle and other road users.
1. Immediately turn off your ignition and switch on your hazard lights so other road users are aware you’re in an emergency.
2. If serious injury has occurred, a driver did not stop, or a vehicle was towed away after the accident call 000 immediately.
3. Exchange details with other drivers involved in the accident, including their name, address, phone number, insurance company, license number and vehicle registration.
4. Carefully inspect the scene of the accident and record as many details as you can with your camera.
5. If your Volkswagen needs to be towed, you have the right to decide who will tow it and where it will be towed to. The Volkswagen Approved Repairer is the best option to repair your vehicle.
6. Contact your insurer. They will need to know as soon as possible following the accident.
FAQ on car breakdowns and accidents
What is the phone number of Volkswagen Roadside Assistance?
What is 365 Assistance?
What is Service Initiated Roadside Assistance (SIRA)?
Disclaimer by Volkswagen
App-Connect is compatible with selected apps and the latest smartphone versions of iOS and Android. Active data service is required. For USB connections, a connection cable is sold separately. For wireless connections, App-Connect features wireless Apple CarPlay® and wireless Android Auto™.
The figures stated are for the purposes of comparison amongst vehicles tested under the same testing procedures only. The actual figure may vary depending on multiple factors such as fuel quality, vehicle load, environmental and road conditions.
Fuel consumption figures according to ADR 81/02 derived from laboratory testing. Factors including but not limited to driving style, road and traffic conditions, environmental influences, vehicle condition and accessories fitted, will in practice in the real world lead to figures which generally differ from those advertised. Advertised figures are meant for comparison amongst vehicles only.
Leather appointed seats have a combination of genuine and artificial leather, but are not wholly leather.
All images displayed on this page are for illustrative purposes only and may include overseas models, optional equipment and features not available in Australia. Actual vehicles may differ. Please confirm final specifications and features with an authorised Volkswagen Dealer prior to purchase.
With rear seat in the forward position.
Safety technologies are designed to assist the driver, but should not be used as a substitute for safe driving practices.