Privacy Policy

Traralgon Volkswagen is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Traralgon Volkswagen manages personal information. It is structured as follows:

1. Personal information Traralgon Volkswagen collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Traralgon Volkswagen and complaints
10. Changes to Privacy Policy

1. Personal information Traralgon Volkswagen collects

The main types of personal information Traralgon Volkswagen collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Traralgon Volkswagensuch as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Traralgon Volkswagen's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Traralgon Volkswagen's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Traralgon Volkswagen's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Traralgon Volkswagen.

Traralgon Volkswagen collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Traralgon Volkswagen keeps of telephone calls, or emails received, or messages sent to Traralgon Volkswagen or posted on Traralgon Volkswagen's pages on social media);
• Traralgon Volkswagen's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Traralgon Volkswagen collects personal information in connection with running its business directly from the individual concerned. On occasion Traralgon Volkswagen may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Traralgon Volkswagen stores personal information in electronic and paper form.

Traralgon Volkswagen uses and discloses personal information as follows:

• to source vehicles and sell them to Traralgon Volkswagen's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Traralgon Volkswagen's customers and prospective customers;
• to obtain products, services or information from Traralgon Volkswagen's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Traralgon Volkswagen knows about them);
• to operate and manage Traralgon Volkswagen's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Traralgon Volkswagen. For example, Traralgon Volkswagen may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Traralgon Volkswagen also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Traralgon Volkswagenuses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Traralgon Volkswagen uses in the operation of the computer program is browsing history on Traralgon Volkswagen's websites, name, contact information, and other information you may input into Traralgon Volkswagen's websites. The level of human oversight Traralgon Volkswagen provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Traralgon Volkswagen's staff.

4. Cookies

Traralgon Volkswagenuses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Traralgon Volkswagen's web server. Traralgon Volkswagenmay use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Traralgon Volkswagen's platforms and those social media platforms. Traralgon Volkswagen's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Traralgon Volkswagen's website.

5. Links to other websites

Traralgon Volkswagen's website may contain links to third party websites. Traralgon Volkswagen does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Traralgon Volkswagen and do not wish to receive these communications from Traralgon Volkswagen in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Traralgon Volkswagen.

7. Overseas transfers

Traralgon Volkswagen's website/s are hosted in Australia. On occasion, a third party service provider Traralgon Volkswagen engages or that Traralgon Volkswagen is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Traralgon Volkswagen holds about them by contacting Traralgon Volkswagen during business hours on 03 5172 1122 or via the contact page.

Traralgon Volkswagen may require an individual making a request to verify their identity before processing their request.

Traralgon Volkswagen will aim to respond to all requests promptly and within 30 days.

Traralgon Volkswagen may refuse a request where permitted or required by law. Traralgon Volkswagen will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Traralgon Volkswagen and complaints

If you have any queries, concerns or complaints about how Traralgon Volkswagen handles your personal information please contact Traralgon Volkswagen during business hours on 03 5172 1122 or via the contact page. Traralgon Volkswagen may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Traralgon Volkswagen can understand the nature of your concern. In most cases, Traralgon Volkswagen will ask that you put your request in writing.

Traralgon Volkswagen takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Traralgon Volkswagen's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 03 5172 1122
• Mailing Address: 5567 Princes Hwy, Traralgon, VIC, 3844

10. Changes to Privacy Policy

Traralgon Volkswagen may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.